Shipping policy

Welcome to NOCO

At NOCO, we are committed to delivering your orders quickly, safely, and efficiently. We understand that once you place an order, you are excited to receive it, and we work closely with trusted logistics partners to ensure a smooth delivery experience.

Please read our Shipping Policy carefully to understand how your order will be processed, shipped, and delivered.

 

Order Processing

All orders placed on the NOCO website are subject to product availability and payment verification.

Orders are typically processed within 24 to 48 hours of successful payment confirmation. During periods of high order volumes, promotional sales, festive seasons, public holidays, or unforeseen circumstances, processing times may be slightly extended.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

Once your order has been successfully processed and packed, it will be handed over to one of our courier partners for dispatch.

 

Shipping Coverage

NOCO currently ships across India.

We strive to deliver to most serviceable pin codes through our courier network. In the rare event that your location is not serviceable by our logistics partners, our customer support team will contact you to discuss alternative arrangements or issue a full refund.

 

Shipping Charges

We are pleased to offer FREE SHIPPING on all orders across India.

There are no additional shipping charges, handling fees, or hidden costs applicable to your order.

The final amount displayed at checkout is the amount payable by the customer.

 

Estimated Delivery Timeline

After dispatch, orders are generally delivered within 3–7 business days depending on the destination, courier availability, and local serviceability.

Indicative delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Tier 1 & Tier 2 Cities: 4–6 business days
  • Remote Locations and Certain Rural Areas: 5–7 business days or longer depending on courier service availability

Please note that these timelines are estimates and may vary due to factors beyond our control.

 

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details via:

  • Registered Email Address
  • Registered WhatsApp Number

Customers can use the tracking information provided to monitor the movement and status of their shipment in real time.

If you do not receive tracking details within 72 hours of placing your order, please contact our customer support team for assistance.

 

Delivery Attempts

Our courier partners will generally make multiple delivery attempts before returning the package to our warehouse.

Customers are requested to ensure that:

  • The shipping address provided is accurate and complete.
  • Someone is available to receive the package at the delivery location.
  • The registered contact number is active and reachable.

Failure to receive the package after multiple delivery attempts may result in the order being returned to our warehouse.

 

Incorrect Address Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

NOCO shall not be held responsible for delays, failed deliveries, or additional shipping costs arising due to:

  • Incorrect address details
  • Incomplete address information
  • Incorrect contact numbers
  • Unavailability of the recipient during delivery attempts

If you notice an error in your shipping information after placing an order, please contact us immediately. While we will make reasonable efforts to update the information before dispatch, we cannot guarantee modifications once the order has entered the shipping process.

 

Delayed Deliveries

While we strive to meet all estimated delivery timelines, certain circumstances may cause delays, including but not limited to:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Political unrest
  • Government restrictions
  • Courier partner operational delays
  • High-volume sale periods

NOCO shall not be liable for delays caused by factors beyond our reasonable control. However, our support team will make every effort to keep customers informed and assist in resolving delivery-related concerns.

 

Damaged or Tampered Packages

If your package appears damaged, opened, tampered with, or compromised upon delivery, we strongly recommend:

  • Taking photographs of the package immediately.
  • Refusing delivery if the damage appears significant.
  • Contacting our customer support team within 24 hours of receiving the shipment.

Prompt reporting helps us investigate the matter with our logistics partners and provide an appropriate resolution.

 

Lost Shipments

In the unlikely event that a shipment is declared lost by the courier partner, NOCO will investigate the matter and provide an appropriate resolution, which may include:

  • Replacement of the product, subject to availability

or

  • A full refund to the customer

Resolution timelines may vary depending on the courier partner's investigation process.

 

International Shipping

At present, NOCO ships only within India.

We may introduce international shipping services in the future. Any updates regarding international deliveries will be published on our website.

 

Contact Us

For any shipping-related questions, order tracking assistance, delivery concerns, or general inquiries, please contact us:

NOCO

Email: hello@thenocostore.com

Address:
150/502 Parivartan,
Ghatkopar East,
Mumbai, Maharashtra – 400075,
India

Phone/WhatsApp: [7710961858]

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST