Refund policy

NOCO Return, Refund & Exchange Policy

At NOCO, we are committed to ensuring that every customer enjoys a comfortable and satisfactory shopping experience. We understand that purchasing footwear online may sometimes require a different size, fit, or style preference. Therefore, we offer a customer-friendly Return, Exchange, and Refund Policy to ensure complete peace of mind.

By placing an order on our website, you agree to the terms outlined below.

 

30-Day Return Window

Customers may request a return, exchange, or refund within 30 days from the date of delivery.

Requests submitted after the 30-day period may not be eligible for return, exchange, refund, or store credit.

 

Eligibility for Returns

To qualify for a return, the product must meet all of the following conditions:

  • The footwear must be unused and unworn.
  • The product must be in its original condition.
  • All original tags, labels, inserts, accessories, and packaging must be intact.
  • The product must not show signs of use, dirt, damage, scratches, stains, creases, odors, or alterations.
  • The product must be returned in the original shoe box and protective packaging.

NOCO reserves the right to reject any return request if the returned product does not meet the above eligibility criteria.

 

Products Not Eligible for Return

The following products may not qualify for return or refund:

  • Products showing signs of use or wear.
  • Products returned without original packaging.
  • Products returned without tags, labels, or accessories.
  • Products damaged due to misuse, negligence, improper handling, or normal wear and tear.
  • Products returned after the 30-day return period.
  • Gift cards, promotional items, or products marked as non-returnable at the time of purchase.

 

Exchange Policy

We understand that finding the perfect fit is important.

Customers may request an exchange for:

  • Size-related issues
  • Manufacturing defects
  • Incorrect product received
  • Product received in damaged condition

Exchanges are subject to stock availability at the time the returned item is received and inspected.

If the requested replacement product is unavailable, customers may choose:

  • A full refund
  • Store credit
  • An alternative product of equal or higher value (additional charges may apply)

NOCO reserves the right to limit exchanges in cases involving repeated exchange requests for the same order.

 

Free Return Shipping

NOCO provides free return shipping for eligible return and exchange requests.

Once a return request is approved:

  • Our team will coordinate a pickup through our logistics partner wherever service is available.
  • Customers are requested to securely pack the product in its original packaging.
  • Pickup schedules may vary based on the customer's location.

In locations where reverse pickup is unavailable, customers may be requested to self-ship the product. In such cases, reasonable shipping charges may be reimbursed upon approval and submission of valid shipping receipts.

 

Refund Policy

Once the returned product reaches our warehouse, it will undergo a quality inspection by our team.

The inspection process helps us verify:

  • Product condition
  • Product authenticity
  • Packaging integrity
  • Compliance with return eligibility criteria

Upon successful verification, the refund process will be initiated.

Refunds are generally processed within 2–7 business days after the returned product has been received and approved.

Depending on your payment provider or banking institution, it may take additional time for the refunded amount to reflect in your account.

 

Refund Methods

Refunds will be issued through the original payment method used during purchase whenever possible.

Depending on the payment method used, refunds may be processed through:

  • Credit Card
  • Debit Card
  • UPI
  • Net Banking
  • Wallet Payments
  • Store Credit (if selected by the customer)

NOCO shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

 

Store Credit Option

Customers may choose to receive store credit instead of a monetary refund.

Store credit:

  • Can be used for future purchases on the NOCO website.
  • May be issued for the full eligible order value.
  • Cannot be exchanged for cash.
  • May be subject to validity periods communicated at the time of issuance.

Store credit offers customers a faster and more flexible resolution option.

 

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • An incomplete order

Please notify us within 48 hours of delivery by emailing our support team with:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Our team will review the claim and provide an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Store Credit
  • Full Refund

 

Quality Inspection Process

All returned products are subject to inspection before approval of refunds or exchanges.

The inspection process helps us ensure that:

  • The product matches the original order.
  • The item has not been used.
  • The packaging is intact.
  • The product remains in resalable condition.

If a return fails the quality inspection, NOCO reserves the right to reject the return request and return the product to the customer.

 

Order Cancellation Policy

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation requests may no longer be accepted and the customer will need to initiate a return after delivery if eligible.

If a cancellation request is approved before dispatch:

  • A full refund will be initiated.
  • Refund processing timelines may vary depending on the payment method used.

 

Fraud Prevention & Abuse

NOCO reserves the right to deny returns, refunds, exchanges, or store credit in cases involving:

  • Suspected fraudulent activity
  • Excessive return behavior
  • Abuse of promotional offers
  • Misrepresentation of product condition
  • Violation of policy terms

Such decisions shall be made at the sole discretion of NOCO after reasonable review.

 

Limitation of Liability

NOCO's liability for any claim arising from a purchase shall not exceed the amount paid for the product in question.

We shall not be liable for indirect, incidental, consequential, or special damages arising from product use or inability to use the product.

 

Contact Us

For any return, exchange, refund, cancellation, or product-related concerns, please contact us:

NOCO

Email: hello@thenocostore.com

Address:
150/502 Parivartan,
Ghatkopar East,
Mumbai, Maharashtra – 400075,
India

Phone/WhatsApp: 7710961858

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST