Privacy policy

Last Updated: June 2026

At NOCO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, subscribe to communications, or purchase products from us.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Account Information
  • Purchase History

Transaction Information

  • Order Details
  • Payment Status
  • Purchase Preferences

Please note that payment information is processed securely through authorized payment gateways. NOCO does not store complete credit card, debit card, or banking details on its servers.

Technical Information

We may automatically collect:

  • IP Address
  • Device Information
  • Browser Type
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

How We Use Your Personal Information

We use collected information for purposes including:

  • Processing and fulfilling orders.
  • Delivering products and services.
  • Providing customer support.
  • Sending order confirmations and shipping updates.
  • Managing customer accounts.
  • Improving website functionality and user experience.
  • Conducting internal business analytics.
  • Preventing fraud and unauthorized transactions.
  • Complying with legal obligations.
  • Sending marketing and promotional communications where permitted.

Marketing Communications

NOCO may send promotional emails, WhatsApp messages, SMS notifications, or special offers.

Customers may opt out at any time by:

  • Clicking the unsubscribe link in marketing emails.
  • Contacting customer support.
  • Adjusting communication preferences where available.

Opting out of promotional messages will not affect transactional communications relating to active orders.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance.
  • Remember customer preferences.
  • Analyze user behavior.
  • Measure advertising effectiveness.
  • Enhance customer experience.

Users may choose to disable cookies through browser settings; however, certain website features may become unavailable or function improperly.

 

Advertising and Analytics

NOCO may use third-party tools including:

  • Meta Pixel
  • Facebook Advertising Tools
  • Instagram Advertising Tools
  • Google Analytics
  • Google Ads
  • Other analytics and marketing platforms

These technologies help us understand customer behavior, improve website performance, and provide relevant advertising experiences.

Third-party providers may collect information according to their respective privacy policies.

 

 

Sharing of Information

We do not sell customer information to third parties.

Information may be shared only when necessary with:

  • Courier and logistics providers.
  • Payment processing partners.
  • Technology service providers.
  • Marketing and advertising partners.
  • Government authorities where legally required.

All service providers are expected to maintain appropriate security and confidentiality standards.

 

Data Security

NOCO takes reasonable administrative, technical, and organizational measures to protect personal information from:

  • Unauthorized access.
  • Misuse.
  • Disclosure.
  • Alteration.
  • Loss or destruction.

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

 

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

 

Your Rights

Subject to applicable laws, you may request:

  • Access to your personal information.
  • Correction of inaccurate information.
  • Deletion of personal data.
  • Withdrawal of consent where applicable.

Requests may be submitted through our customer support email.

 

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor without appropriate consent, we will take steps to delete such information.

 

Third-Party Websites

Our website may contain links to external websites.

NOCO is not responsible for the privacy practices, content, or security measures of third-party websites.

Users are encouraged to review the privacy policies of those websites independently.

 

 

Changes to this Privacy Policy

NOCO may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.

 

Contact Information

NOCOELITE LLP 

Email: hello@thenocostore.com

Address:
150/502 Parivartan,
Ghatkopar East,
Mumbai, Maharashtra – 400075,
India

Phone/WhatsApp: 7710961858